Global Spectrum's Customer Service Philosophy 

Global Spectrum’s Customer Service Philosophy

Global Spectrum provides innovative management, marketing, operations and event booking services for public assembly facilities, including arenas, civic and convention centers, stadiums, ice facilities, equestrian centers and theatres. The most professional and experienced senior management staff in the industry leads our team, giving us firsthand knowledge of industry trends, promotional applications, and unparalleled industry strategies for maximizing revenue. Our family of companies includes New Era Tickets, Ovations Food Services and Front Row Marketing Services.

Global Spectrum has initiated a company wide Customer Service Program that we call  “How You Doin’?”. Our catch phrase encourages all of our employees to engage in conversation with customers to not only assist them and make their experience more enjoyable, but for the company to gauge its performance. We truly believe in providing the best possible experience for our patrons that attend our events as well as to the promoter who produces them.   Our “How You Doin’?”  Program has proven to be a valuable part of our success in managing facilities.

“Our new approach begins with a simple question, ‘How You Doin’’ but it’s more than that. It is going beyond and treating our customers the way they want to be treated. It is all about giving our customers the ultimate sports and entertainment experience. It’s also a way of measuring how we are performing as a company,” said Comcast-Spectacor President and Global Spectrum Chairman Peter Luukko.

“Our customers are our Most Valuable Players in our business,” added Luukko. “We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees.

Top Ten “How You Doin’?” Customer Service Principles
1. Customer First
2. Golden Rule
3. Listen
4. Think “YES”
5. Be Professional
6. Positive Attitude
7. 24-Hour Rule
8. Everybody Sells
9. Enthusiasm
10. Do It Now