“Global Spectrum continues to impress us in many ways, particularly with the unique ability of their corporate and on-site management teams to truly listen, work with all our different departments, and create facility management solutions that are in our best interest. They are very responsive and extremely client-oriented. We consider Global Spectrum a valuable member of our team and we highly recommend them to others who are contemplating the privatization of their facility.”
Michael R. Stiles
Philadelphia Phillies |
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 In the area of Customer Service, Global Spectrum has created a proprietary, company-wide program that is called "How You Doin'?." This distinctive phrase encourages all employees at a venue to engage in conversation with customers, not only to assist them and make their experience more enjoyable, but to be part of a process that also serves as a gauge for the venue's own customer service performance. We truly believe in providing a quality, positive, first-class experience for every customer who attends an event, as well as every promoter who brings an event to a Global Spectrum-managed venue.
"Our customers are our Most Valuable Players in our business," said Peter Luukko, President of Comcast-Spectacor and Chairman of Global Spectrum. "We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees."
Top Ten "How You Doin'?" Customer Service Principles: |
- Customer First
- Golden Rule
- Listen
- Think "YES"
- Be Professional
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- Positive Attitude
- 24-Hour Rule
- Everybody Sells
- Enthusiasm
- Do It Now
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