“Global Spectrum’s presence on ODU’s campus has strengthened camaraderie among students and alumni, fostered a sense of community in the region, and provided first class entertainment for Norfolk and the Greater Hampton Roads community. The game atmosphere that Global Spectrum has created is the best in the league. This exciting environment guarantees a good time for students, alumni, and even the local community.”
Blaine Taylor
Old Dominion University |
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 In the area of Customer Service, Global Spectrum has created a proprietary, company-wide program that is called "How You Doin'?." This distinctive phrase encourages all employees at a venue to engage in conversation with customers, not only to assist them and make their experience more enjoyable, but to be part of a process that also serves as a gauge for the venue's own customer service performance. We truly believe in providing a quality, positive, first-class experience for every customer who attends an event, as well as every promoter who brings an event to a Global Spectrum-managed venue.
"Our customers are our Most Valuable Players in our business," said Peter Luukko, President of Comcast-Spectacor and Chairman of Global Spectrum. "We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees."
Top Ten "How You Doin'?" Customer Service Principles: |
- Customer First
- Golden Rule
- Listen
- Think "YES"
- Be Professional
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- Positive Attitude
- 24-Hour Rule
- Everybody Sells
- Enthusiasm
- Do It Now
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